Transportation

Need help arranging transportation for doctor visits and other qualifying medical services?

Call MTM toll free at 888-828-1081 Monday through Friday from 8 a.m. to 5:30 p.m.

How to set up your ride

If you need a ride to and from your medical appointments for routine visits, call MTM toll free at 888-828-1081. Please call at least five business days before your appointment. You can set up routine trips Monday through Friday from 8 a.m. to 5:30 p.m. and urgent trips 24 hours a day, seven days a week.

What you’ll need

Please have this information ready when you call:

Your name and number
Your home address and phone number
Your doctor’s name, address and phone number
The date and time of your appointment
Any special needs, including if you need someone to ride with you

For more information, visit MTM Enrollee Portal. Enter your ZIP code to find information about the District of Columbia non-emergency transportation (NET) program.

What to do once your ride is set up

On the day of your appointment

Be ready at least 15 minutes before the scheduled pick-up time. Call MTM at 888-828-1081 if you’ve waited more than 15 minutes after your scheduled pick-up time.
If you scheduled a return ride home, your driver should pick you up less than 15 minutes after your visit is over. Call MTM at 888-828-1081 if your driver is late or does not pick you up.
If your visit is over and you did not schedule a return ride, call MTM at 888-828-1081. The driver should arrive in less than one hour. Call MTM back if you have waited longer.

MTM will work with you to find the right transportation for you and may consult your healthcare provider.