Specialty Pharmacy

Extra care to manage your condition

Specialty pharmacies are different. A specialty pharmacy does more than just fill prescriptions. These pharmacies serve members with complex or chronic conditions. Specialty medicines are used to treat these conditions and often require special storage or extra support. Specialty pharmacies have highly trained pharmacists and nurses to provide personal care and guidance to help you manage your condition.

CarelonRx Specialty Pharmacy and TwelveStone Health Partners are the network specialty pharmacies that can provide your specialty medicines. These medicines can be delivered to your home, or your doctor’s office. There is no cost for this service. You can even get reminders when you need a refill.

To contact one of our network specialty pharmacies, you can call:
•    TwelveStone Health Partners at 844-893-0012, Monday–Friday from 8 a.m.–6 p.m. Eastern time. 
•    CarelonRx Specialty Pharmacy at 833-255-0646 (TTY 711), 24 hours a day, seven days a week.

With our preferred specialty pharmacies, you get:

• Free shipping with confidential, on-time delivery
  Order your medicine online at any time. You can choose to have your prescription mailed to you. And, you can track your order until it arrives.

• Access to trained professionals
  A Care Team led by highly trained pharmacists and nurses is ready to assist you. They can talk to you about your condition and are specially trained to help. You can reach the Care Team at the number listed above.

• Individualized care
  If you have side effects, your Care Team will work with you to manage them. Nurses are available to assist with infusions in your home. They can also instruct you on how to inject medications.

Your Care Team support

To contact one of our network specialty pharmacies, you can call:

• TwelveStone Health Partners at 844-893-0012, Monday–Friday from 8 a.m.–6 p.m. Eastern time.
• CarelonRx Specialty Pharmacy at 833-255-0646 (TTY 711), 24 hours a day, seven days a week.

With CarelonRx Specialty Pharmacy, you get:

• Free shipping with confidential, on-time delivery
  Order your medicine online at any time. You can choose to have your prescription mailed to you or shipped to a local CVS retail pharmacy where you can pick it up. And, you can track your order until it arrives.


• 24/7 access to trained professionals
  A Care Team led by highly trained pharmacists and nurses is ready to assist you. They can talk to you about your condition and are specially trained to help. You can reach the Care Team at 1-833-255-0646 (TTY 711), 24 hours a day, seven days a week.


• Individualized care
  If you have side effects, your Care Team will work with you to manage them. Nurses are available to assist with infusions in your home. They can also instruct you on how to inject medications.